Ordering ...
I hope the information below and the secondary navigation links on the left will answer all your questions about my on-line ordering service. But if you have any additional queries or concerns, please contact me to let me know and I will be happy to get back to you.
Delivery
I aim to dispatch no later than 7-14 days. Very often, our dispatch times are just a day or two after receipt of the order. However, if your need is very urgent, just contact me with details of your dates and I will do my best to help you.
Security for on-line payments
On-line ordering with Sooz Jewels is safe and secure. We never see your financial details, that is all handled by the PayPal shopping cart - if you have ever used Ebay, you will probably be familiar with it.
You don't even need a Pay Pal Account in order to use them to pay me, in that case, all you need is your debit/credit card.
PayPal has over 50 million member accounts worldwide. It is a global leader in online payment solutions and is available in 45 countries and 5 currencies. Click the Pay Pal logo (above right) for more information about PayPal.
Postage
Postage and packaging within the UK is a flat rate of £1.50 for orders up to £24.99. For orders over £25.00, postage is £3.00. The postage and packing fee is added automatically after going through the Pay Pal check out procedure. For posting to countries outside of the UK, please use our international postage page to add the appropriate amount of postage.
Special Delivery with a next day service is sometimes available, please contact me in advance to check as I am not able to get to a post office every day (I don't have a car, the nearest to me is two miles away). If I can do this, you will need to add £3.10 to your PayPal payment, a handy button for doing this is included for your convenience below. You will need to ensure someone is at your address in order to sign for the package. If there is no-one to sign, the post office will leave a note and you will need to collect it or arrange re-delivery. Please note: The shopping cart will automatically add on £1.50/£3.00 as well as the £3.10 additional charge. This means the total cost postage and packing charge for your Special Delivery package will be £4.60 or £5.10 depending on the value of your order.
Telephone/cheques
Orders may also be placed in writing using the details on the contact page. I can accept cheques with a bankers card. I do not accept credit cards over the telephone. I discourage telephone calls as it interrupts my workflow and I can be very grumpy when interrupted at an inopportune moment (call it artistic temperament!)
Collection
Please contact me with advance details of your order and you can collect the items from me at Cambridge Art & Craft Market, Trinity Street, Cambridge on most Saturdays. I am unable to accommodate callers to my home studio. I am charming and sweet natured in person (but sometimes not on the telephone!)
